“I wanted to write you an email to discuss one of your employees Samantha M. I was dealing with a very frustrating situation with a hospital. Already annoyed, confused, frustrated I called and was very thankful to have Samantha assisting me. She was very calm, knew her information and was very clear in her explanation to me. Samantha even offered to call the hospital billing with me to clear up matter.
During this time of dealing with hospital bills and being confused, it was beyond comforting to finally have someone like Samantha on the other end of the line.
Thank you for having such a wonderful member of your team”