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Coronavirus (COVID-19) is a contagious respiratory illness caused by a virus first identified in China. We’re here to answer your questions to help you stay healthy.

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Dear Members and Business Partners:

We share the same goal: to help people get and stay healthy. We are your partners in health care, and act to serve you and the members who rely on us for their health care needs.

As the COVID-19 situation continues to evolve, underscored by the pandemic declaration from the World Health Organization (WHO), we recognize the important role we play in addressing this public health issue.

We’ve put in place a comprehensive business continuity plan to minimize any potential business impact and ensure we continue to offer the services and operations you have come to expect. We’ve also adjusted our internal policies to maintain a safe and healthy work environment for our WellNet Healthcare colleagues.

We recently communicated to you additional resources and enhancements for your members, such as waiving charges for COVID-19 testing and for home delivery of all prescription medications from CVS Pharmacy; encouraging 90-day refills of eligible maintenance prescriptions, or up to your plan’s maximum quantity; and, for clients using our emergency override process, waiving early refill limits on 30-day prescriptions for most maintenance medications. We believe these steps will allow for timely and seamless access to care for your members during this public health emergency.

As the situation continues to evolve, I want to reaffirm that helping our clients and their members achieve their health goals remains our top priority. If you have questions, I encourage you to reach out to call your account leader. For more information about the virus, please visit the CDC and/or WHO websites dedicated to this issue.

Thank you for your continued partnership.


Keith Lemer
Chief Executive Officer
WellNet Healthcare Plan

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