“I wanted to let you know how impressed I am with Samantha M.  She has been helping me with some claims for my daughter and I so appreciate how responsive she has been as well as extremely helpful.  One trait especially comes to mind in that she truly seems to be only happy once all my questions etc. are answered.  Samantha cares, it is clear she cares about her work, her customers, as well as caring she does a good job.

Too often, a boss only hears the bad stuff and I wanted you to know that Samantha is a delight to work with.”